FAQs

About Instant Hair Delivery

What is Instant Hair Delivery?

How does Instant Hair Delivery work?

What makes Instant Hair Delivery different from other extensions supply stores?

Do I need to download as app to use the service?

Where is Instant Hair Delivery currently available?

Do you service other cities?

Can I schedule a delivery for later in the day or the week?

Is there a membership fee to use the service?

Can I place an order for someone else as a gift or surprise?

Do you offer wholesale or bulk ordering?

Ordering & Delivery

How do I place and order?

How quickly will my order arrive?

Is same-day delivery always guaranteed?

Can I order hair for someone else and have it delivered to them?

How do I update or change my delivery/shipping address after ordering?

Can I schedule a delivery time?

Do I need to be home to accept delivery?

Can I leave delivery instructions for my driver?

What happens if I miss my delivery?

What if my building has restricted access (gated community, apartments, ect.)?

Hair-types and Products

What types of hair do you sell

What is Raw Exotic Indian Hair?

What is Raw Premium Indian Hair?

What is 100% Indian Hair?

What are the differences between the three hair types?

Is the hair ethically sourced?

Are all bundles true to length?

What is the difference between Raw Exotic Hair and Raw Premium Hair?

How do I know which texture will match my natural hair?

Do you offer custom textures or colors?

Wigs & Closures

Do you sell full wigs?

Are the wigs glue less?

Are your wigs pre-plucked and pre-bleached?

Can I customize my wig after purchase?

What size are the wig caps?

How long do Instant Hair Delivery wigs typically last?

What types of closures and frontals do you offer?

Are your closures HD lace or transparent lace?

How do I install a closure or frontal properly?

Do you offer installation services?

Hair Care & Maintenance

How do I care for Raw Temple Hair?

How do I care for Premium Indian Hair?

How do I care for 100% Human Hair?

Can I bleach or dye Instant Hair Delivery extensions?

What products should I use on my extensions?

How often should I wash my hair extensions?

Can I swim with my extensions in?

Can I sleep with my wigs or extensions installed?

What’s the best way to store my hair when not in use?

How do I prevent tangling and shedding?

Payments & Pricing

What payment methods do you accept?

Do you offer Buy Now, Pay Later options?

Do you offer payment plans?

Can I use promo codes or discount offers?

Can I apply multiple discounts to one order?

Are prices the same in all cities?

Do you price match with other hair suppliers?

Why do some products cost more than others?

Are bundle deals available?

Shipping, Tracking & Support

How does delivery work?

How fast is Instant Hair Delivery?

How can I track my order?

What if I accidentally entered the wrong address

What happens if I miss my delivery?

Is there an extra charge for deliveries outside the service area?

Can I request discreet packaging?

What happens if my order is delayed?

Is my package insured?

How can I contact customer support?

Shipping FAQ’s

How does Instant Shipping work with Instant Hair Delivery?

Do you offer same day shipping?

What are your U.S. shipping options?

How much is shipping within the United States?

Do you ship internationally?

How much is international shipping?

How long does shipping take within the United States?

What do I do if my package is delayed?

Is my package insured?

Returns, Refunds & Exchanges

What is your return policy?

Why can’t hair extensions be returned

Can I exchange my order for a different product?

What should I do if my item arrives damaged?

How quickly will I receive my tracking number after placing an order?

How secure is shipping and delivery?

Can I cancel my order after placing it?

How long does it take to process a refund?

What if I received the wrong item?

Can I return or exchange a promo or sale item?

Other FAQs

Is your hair virgin or processed?

Can I custom order textures like kinky curly or deep wave?

Are there stylists I can book through Instant Hair Delivery?

Can I cut or trim my bundles or wigs after purchase?

How are bundles packaged?

Is there a first-time buyer discount?

How do I leave a product review?

How can I stay updated on new launches?

How can I collaborate or work with Instant Hair Delivery?