14-DAY RETURN POLICY
You have 14 days after delivery to request a return.
ELIGIBILITY
To be eligible, hair must be unused, unworn, unwashed, uncolored, unaltered, and in its original condition and packaging. Items with removed or broken packaging or security seals, signs of wear, installation, washing, coloring, alteration, odors, or product residue are not eligible.
STARTING A RETURN
Email support@instanthairdelivery.com with your order number and reason for the request. Wait for authorization and return instructions before sending anything back. Items returned without prior authorization will not be accepted.
DAMAGED OR INCORRECT ITEMS
Inspect your order promptly. If it arrives damaged, defective, or incorrect, contact support@instanthairdelivery.com as soon as possible, ideally within 24 hours, and include your order number and clear photos.
NON-RETURNABLE ITEMS
Gift cards, opened personal-care items, used or altered hair, and items marked final sale are not returnable.
EXCHANGES
Direct exchanges are not offered. If a return is approved, place a separate order for the desired item.
REFUNDS
Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow approximately 5–7 business days for your bank or card issuer to post the refund. Original expedited or overnight shipping charges are not refundable.
